Effective: September 3, 2026

Square One Lab Testing Solutions LLC (“Square One,” “Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting the confidentiality of your personal information. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our website, schedule an appointment, or use any of our services, including mobile and in-office specimen collection.

By using our website or services, you consent to the practices described in this Privacy Policy.

Information We Collect

Depending on the services you request, we may collect the following information.

Personal Information

• Full name
• Date of birth
• Mailing address
• Email address
• Telephone number
• Government-issued photo identification
• Employer information (when applicable)

Testing & Health Information

When it is necessary to provide requested services, we may collect:

• Drug and alcohol testing information
• DNA specimen collection information
• Fingerprinting appointment information
• Occupational health screening information
• Specimen collection documentation
• Chain of Custody Forms (CCFs)
• Alcohol Testing Forms (ATFs)
• Other information required to complete authorized testing services

Legal Documentation

When applicable, we may collect:

• Court orders
• Immigration documentation
• Employer authorization forms
• DOT or non-DOT testing documentation
• Other documentation required for legal or regulated testing

Payment Information

Payments are processed through secure third-party payment processors. Square One does not store complete debit cards, credit cards, or banking information on its servers.

Website Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website pages visited
• Date and time of visits
• Cookies and website analytics information

How We Use Your Information

Your information may be used to:

• Schedule appointments
• Verify identity
• Perform specimen collection services
• Coordinate testing with accredited laboratories
• Facilitate background screening through authorized Consumer Reporting Agencies (CRAs)
• Process payments
• Communicate appointment reminders and service updates
• Respond to questions and customer service requests
• Maintain compliance with applicable federal, state, and local laws
• Improve our website and customer experience

Square One Lab Testing Solutions LLC does not sell, rent, or trade your personal information.

Privacy & Confidentiality

Square One is committed to maintaining the privacy and confidentiality of client information. Depending on the service provided, your information may be protected by applicable federal and state privacy laws, contractual requirements, and industry standards.

Information is shared only with individuals or organizations authorized to receive it, including accredited laboratories, Medical Review Officers (MROs), Consumer Reporting Agencies (CRAs), employers, healthcare providers, government agencies, or other authorized parties as required to perform the requested service or comply with applicable law.

Disclosure of Information

Your information may be disclosed only when:

• You provide written authorization.

• It is necessary to complete requested laboratory testing.

• It is required for legal DNA testing.

• It is required by court order, subpoena, or applicable law.

• It is released to an employer’s Designated Employer Representative (DER), Human Resources representative, Medical Review Officer (MRO), Third-Party Administrator (TPA), or Substance Abuse Professional (SAP) for authorized workplace testing.

• It is required to comply with DOT regulations or other governmental requirements.

Data Security

Square One Lab Testing Solutions LLC maintains administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction.

Security measures include:

• Password-protected systems
• Secure electronic record storage
• Limited employee access
• Secure storage of paper records
• Secure destruction of records when appropriate

Although we use commercially reasonable safeguards, no method of electronic transmission or storage is completely secure.

Record Retention

Records are retained for the period required by applicable federal and state laws, regulatory agencies, laboratory requirements, contractual obligations, and industry standards.

Once retention requirements have been satisfied, records are securely destroyed or permanently deleted.

Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information where legally permitted
• Request limitations on certain uses of your information
• Withdraw consent for non-essential communications
• Ask questions regarding how your information is used
• Submit a complaint regarding privacy concerns

Cookies

Our website may use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Measure website traffic
• Enhance the user experience

Most web browsers allow you to disable cookies through your browser settings; however, doing so may affect certain website features.

Third-Party Websites

Our website may include links to third-party websites, including laboratories, scheduling platforms, payment processors, and government agencies.

Square One Lab Testing Solutions LLC is not responsible for the privacy practices, security, or content of external websites.

Children’s Privacy

We do not knowingly collect personal information from children under the age of 13 without the consent of a parent or legal guardian.

Minor testing services require appropriate legal authorization and identification.

Changes to This Privacy Policy

Square One Lab Testing Solutions LLC reserves the right to modify this Privacy Policy at any time.

Any updates will be posted on this page with a revised Effective Date. Continued use of our website or services after changes are posted constitutes acceptance of the updated Privacy Policy.

SMS Communications & Mobile Privacy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Square One Lab Testing Solutions LLC

Durham, North Carolina

Phone: (919) 371-5000

Email: [email protected]